Welcome to the Lunula Return Policy section! We value our customers and strive to ensure a fair and transparent return process.
Return Conditions
We accept returns within 14 days of receiving your order, provided that:
- The product is in its original packaging and condition;
- There are no signs of use or damage.
Please note that Lunula jewelry is custom-made according to orders placed on our website. Returns for such items are only possible in cases of confirmed manufacturing defects and intact original packaging.
Return Procedure
To initiate a return:
- Send an email to lunula.ua@gmail.com.
- Include your name, order number, a detailed description of the issue, and photos of the product (if applicable).
- After verification, we will provide further instructions for the return process.
Inspection of Returned Items
- Suspected manufacturing defects will be inspected by our team.
- Initially, return shipping costs are covered by the customer.
- If a defect is confirmed, Lunula will cover the shipping costs both ways.
- If no defect is found, all shipping costs, including for the return, will be covered by the customer.
- Subjective criteria such as color, size, or aesthetic appearance are not considered valid reasons for declaring a product defective.
Refund Options
In cases of confirmed manufacturing defects:
- Full refund of the product cost;
- Or a replacement item at no additional cost.
Contact Information
For any questions or further clarification, please contact us at:
- Email: lunula.ua@gmail.com